President and Chief Executive Officer
Ms. Krause was appointed President and Chief Executive Officer of Enercare in August 2018. She has over 20 years of diverse experience in operations management, strategic planning, information technology, product development, and consulting. Ms. Krause was previously Chief Operating Officer of Home Services, where she launched Enercare Smarter Home, advanced the development of Enercare’s first Smartphone application, and guided her team to its highest ever net rental additions and customer satisfaction scores.
Prior to joining Enercare in February 2016 as Chief Operating Officer of Home Services, Ms. Krause held progressively senior roles at Bell Canada from 2005 to 2016 across numerous business units including residential services, business markets and field operations. During her 11 years at Bell, she led the field roll out of Internet TV product, a $1 billion residential services network deployment, and significantly improved customer and employee satisfaction scores.
Mrs. Krause sits on the board of Young People’s Theatre, and previously served on the board of Northwest Tel and the advisory board of Impact Consulting Group for the Joseph L. Rotman School of Management at the University of Toronto. She has a Bachelor of Commerce from the University of Victoria and a Master of Business Administration from the University of Toronto.
President + Chief Executive Officer, Service Experts LLC
Mr. Macdonald was appointed Special Advisor in August 2018. He served as President and Chief Executive Officer of Enercare from November 2006 to August 2018. From 2002 to 2006 Mr. Macdonald served as President and Chief Executive Officer of Hydro One Telecom Inc. Mr. Macdonald has previously held senior marketing positions at AT&T Canada Inc. and Nortel Networks Corporation and was a member of the board of advisors of Atria Networks LP until 2010.
Mr. Macdonald is a registered professional engineer and holds a Bachelor of Applied Science in Electrical Engineering from the University of Toronto.
Senior Vice President, Chief Legal Officer + Corporate Secretary
Mr. Toffoletto was appointed Senior Vice President, General Counsel and Corporate Secretary of Enercare in January 2009 and Senior Vice President, Chief Legal Officer and Corporate Secretary in March 2015. Before joining Enercare, Mr. Toffoletto practiced law at Torys LLP from 2001, where he played a significant role in The Consumer’s Waterheater Income Fund’s formation in 2002 and its subsequent legal affairs, including financings, acquisitions and commercial arrangements.
Mr. Toffoletto has a Bachelor of Arts Honours Degree (with High Distinction) from the University of Toronto and a Bachelor of Laws Degree (with Honours) from the Faculty of Law, University of Toronto.
Chief Financial Officer
Mr. Lowe was appointed Chief Financial Officer of Enercare in June 2018.
Mr. Lowe has more than 18 years of experience in finance. He started his career in public accounting at Ernst and Young and progressed through various finance leadership roles at Rogers Communications, Brookfield Asset Management and most recently Dentalcorp, where he has been the Chief Financial Officer.
Mr. Lowe is a Chartered Professional Accountant (CPA, CA), holds a Bachelor of Commerce (Honours) degree from the University of British Columbia and has completed the Program for Leadership Development at the Harvard Business School.
Chief Human Resources Officer
Colleen Bailey Moffitt was appointed Chief Human Resources Officer of Enercare in April 2015.
Prior to joining Enercare, Colleen has gained over 20 years' experience in Human Resources, across various industries including; consulting, energy services, retail, and financial services. She has held executive Human Resources roles with TD Bank, PwC and Direct Energy.
Colleen has a Bachelor of Arts, Hons. from the University of Waterloo.
Mr. Ryan served as Executive Advisor to Enercare from 2006 to 2015, was appointed Interim Senior Vice President and General Manager, Home Services of Enercare in January 2015. Mr. Ryan resumed his duties as Executive Advisor in February 2016. As President of the Fund’s administrative agent until November 27, 2006, he was responsible for all operational and technical issues as they relate to the portfolio of rental assets and was the primary liaison between the Fund and Direct Energy, as servicer. In 2003, Mr. Ryan assumed the role of Senior Vice-President, Home Services (Canada) of Direct Energy, responsible for the strategic development of home services and the execution of new business development as it related to home services at Direct Energy. Prior to his role as Executive Advisor, Mr. Ryan held the position of Senior Vice-President, Home Services, Ontario Operations.
Mr. Ryan is a graduate of York University and has completed the University of Colorado Executive Education Program for the Energy Industry and “The General Managers Program” at Harvard Business School.
Chief Information Officer
Ms. Zaguskin was appointed Chief Information Officer of Enercare in January 2016.
Prior to joining Enercare, Ms. Zaguskin had various positions with such organizations as Loblaw Companies Limited, Canadian Tire Corporation and most recently, Rogers Communications Inc., where Ms. Zaguskin led a team of 100 IT professionals responsible for end-to-end IT operations across retail, supply chain, field sales and sales call centres.
Ms. Zaguskin graduated from York University with a Bachelor of Computer Science and Economics (Honours) and obtained a Masters of Business Administration from Ryerson University.
Senior Vice President and General Manager
John Piercy was appointed Senior Vice President and General Manager, Enercare Connections Inc. in June 2016, with the accountability for the executive leadership and management of the sub-metering business.
John has more than 30 years of experience in the communications industry, holding a number of senior roles in marketing, finance, operations and product development with a variety of Canada's cable and telecommunications industry, including Atria Networks, Mountain Cablevision Ltd. and Allstream.
Most recently, John held the role of Senior Vice President, Shaw Business with Shaw Communications Inc., where he was responsible for operations, sales, marketing and product development for Shaw’s business customers.
John has Chaired the Board of two cable industry organizations, and was a past member of the advisory board for N-Dimension Solutions in Markham, Ontario and Dean’s advisory board for Southern Alberta Institute of Technology (SAIT).
John has a Master of Applied Science in Management Science from of Waterloo, as well as a Bachelor of Applied Science in Electrical Engineering from the University of Toronto.